In the app
- Open Athlxpro and go to the Me tab.
- Tap the gear in the top right to open Settings.
- Scroll to Legal & Support and tap Delete account.
- Tap Delete to confirm.
- Sign in once more to confirm it is you: with your password, Apple or Google.
- Wait while the account is deleted. The app signs you out when it is done.
What is deleted
- Your sign-in and profile
- Workouts, runs, records, check-ins, measurements, weight history
- Food log, favorites, meal templates
- Settings, plan and everything else stored in your account
- Posts with their images, comments, likes, follows in both directions, saved posts and blocks
- Notifications you caused in other people's lists, and reports you filed
- Alex usage counters
- Push notification tokens
- Your newsletter subscription: MailerLite is told to forget your email address
- The copy of your data on that iPhone, including the Alex chat history
If you signed in with Apple, the app's access to your Apple ID is revoked. If you signed in with Google, the app's access to your Google account is removed.
What is not deleted
- Workouts and health data that Athlxpro wrote to Apple Health stay in Health. Delete them in the Health app if you want them gone.
- Reports other users filed about you stay for moderation. They hold user ids only.
- Copies in our database backups. Backups are kept for up to 30 days, then deleted.
- Server logs, some of which contain your user id, until Google Cloud Logging deletes them automatically after 30 days. They never contain your messages, posts or health values.
If you cannot open the app
Write to hello@athlxpro.com from the email address of your account with the subject "Delete my account". We confirm within two working days and delete the account within 30 days.
Just want a break?
You can sign out instead. Your data stays and comes back when you sign in again. If you only want to stop Alex from seeing your data, turn it off in Settings.