Help

Support

Write to hello@athlxpro.com. We answer within two working days, usually sooner.

Common questions

Why did my Apple Watch workout not show up on my iPhone?

It will: the watch keeps every finished session until the iPhone confirms it has a copy, and tries again each time the two are near. Open Athlxpro on the iPhone with the watch on your wrist and give it a minute. If it is still missing after a day, write to us with the date of the workout.

Why does Athlxpro suggest this weight?

The suggestion comes from your last session of that exercise and the answer you gave. If every set hit the top of the range and you said Easy or Good, it goes up one step. If you skipped the question it counts as Good, but it never goes up twice in a row without an answer. After more than two weeks away it starts at 90 percent of your last weight. You can type any weight over the suggestion.

Why is Athlxpro giving me a recovery week?

Because your program has one built in, or because you trained six straight weeks, about a third of your lifts stalled, or you had two mornings in the rest zone with a drop in performance. Weights are about 10 percent lighter with one set less. You can end it early in the plan settings on the Train tab.

Why are my steps, sleep or heart rate missing in Athlxpro?

Athlxpro reads them from Apple Health, so it needs your permission there. Open Settings on the iPhone, Health, Data Access and Devices, Athlxpro, and allow the types you want to share. Sleep and heart rate during the day need an Apple Watch or another device that writes to Health.

Why does Alex say it cannot answer?

Alex needs an internet connection and your consent in Settings, and it allows 12 messages an hour and 40 a day. If you see an error with none of those, try again in a minute and write to us if it stays.

How do I move my Athlxpro data to a new iPhone?

Sign in with the same account and your workouts, runs, food, weight and settings come back.

How do I export my Athlxpro data?

Go to Me, Settings, Export data. Choose PDF, CSV or Everything (a zip with every file), and a period from four weeks to all time.

Report a problem

Write to hello@athlxpro.com with:

  • what you did and what you expected,
  • a screenshot if there is one,
  • your iPhone model and iOS version (Settings, General, About),
  • whether you use an Apple Watch with it.

Never send your password. We will never ask for it.

Company

Athlxpro
CVR 46848942
Houmannsgade 49, 3. sal
8700 Horsens, Denmark
hello@athlxpro.com

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